Retail Interview
Questions & Answers

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Here’s the FULL LIST of interview questions for the RETAIL INTERVIEW:

Q1. Tell me about yourself and why you are suited to a role in retail?

SUGGESTED ANSWER:

“Before applying for this job, I studied the job description in detail to make sure I had the skills and expertise to perform to a high standard. I have lots of experience working with people and making people happy is something I thrive on. I am a self-motivated person who promises to come to work every day with an enthusiastic and consistent attitude. I have a customer-focused mindset and understand your business won’t operate successfully without happy and returning customers. I am attentive, have an eye for detail and can be relied upon to learn the job quickly. Finally, I am flexible and reliable and would be available to work extra hours if required, either to cover someone’s shift at short notice, or help out the business as and when required.”

Q2. You are due to leave work at 5 pm. Your replacement worker doesn't show up. What would you do?

SUGGESTED ANSWER

“The simple answer is, I would stay behind until they either turned up or an alternative replacement could be sought. I would never leave the business in trouble and I understand working in retail requires a level of flexibility. Obviously, it would be important to establish why my co-worker hadn’t turned up without giving notice, and I would implement steps to make sure they were safe, first of all. One of the positive traits I have is a flexible attitude to work and also a commitment to reliability. I can assure you that I would never let you down and would be on hand to cover situations like this, as and when they arose.”

Q3. A customer wants to return some goods that have clearly been opened and used. What would you do and say?
Interview Questions And Answers Example 01

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Q4. What do you think is more important – great service or a great quality product?
Interview Questions And Answers Example 02

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Q5. Describe a time when you dealt with an unhappy customer?
Interview Questions And Answers Example 03

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Q6. Why do you want this job and what can you specifically bring to the role?
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Q7. What skills, qualities and attributes do you have that are a match for a role within customer services?
Interview Questions And Answers Example 01

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Q8. Give an example of when you delivered excellent customer service.
Interview Questions And Answers Example 03

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Q9. Describe the steps you would go through when dealing with a customer complaint.
Interview Questions And Answers Example 03

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Q10. Describe a time when you successfully worked on a project with a team of people. What role did you play in making the project a success?
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Q11. What’s your biggest weakness?
Interview Questions And Answers Example 02

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Q12. Where do you see yourself in 5 years' time?
Interview Questions And Answers Example 03

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Retail Job Description


Retail Job Brief:

Working in retail specifically requires a number of skills and competencies that enable the organization, brand, shop or store to deliver quality goods and services. These important skills and competencies include providing brilliant customer service, acting as a positive role model for the company, serving customers in a timely manner, having a good knowledge and understanding of clothing/product lines so you can advise customers, assisting customers in making the correct purchasing decisions and also being flexible in your role. In order to meet the modern day demands of customers and shoppers, people who work in retail need to adopt a flexible approach to the hours they work, often having to work unsociable hours and at weekends.

Retail Assessable Key Skills, Qualities & Attributes:

  • CUSTOMER SERVICE– You will need to provide exceptional customer service.
  • PRODUCT AND CLOTHING LINE KNOWLEDGE – Keeping up-to-date with the latest product or clothing lines and trends is a key part of working in retail.
  • FLEXIBLE APPROACH TO WORKING HOURS – More often than not, working in retail requires an ability to work long and unsociable hours. Many retail employers require their staff to work longer than normal 9-5 office hours, and some will require you to work at weekends.
  • NEGOTIATION & COMMUNICATION SKILLS – If you are applying for a more senior role within retail, such as a store manager or supervisor, you will be required to manage stock levels and negotiate terms with suppliers.
  • MANAGING STOCK LEVELS – Whilst working in retail, it is important that a shop or store does not run out of stock. With the fact that shops and stores have to compete with online suppliers, it is even more important that stock levels are maintained in all available sizes.
  • DEALING WITH CUSTOMER COMPLAINTS – Understandably, whilst working in retail you will need knowledge of and understanding of company refund policies and also how to deal effectively with customer complaints.

5 TIPS FOR PASSING THE RETAIL INTERVIEW!

TIP #1 – You will undoubtedly be asked a series of interview questions that are relevant to your ability to provide outstanding customer service and care. Be sure you have ready-made responses to the retail interview questions:

  1. Tell me about a time when you delivered outstanding customer service?
  2. Explain a situation you were in when you went above and beyond for a customer?
  3. Describe a time when you successfully resolved a customer complaint?

TIP #2 – Having a basic knowledge of how to deal efficiently with a customer’s complaint is an important aspect of the retail role. Whilst you will be given full in-house training on what is expected, you should have knowledge of dealing with customer complaints in preparation for your retail job interview.

TIP #3 – During your retail interview, have specific examples of when you have worked unsociable hours, gone above and beyond for your employer, gone above and beyond for a customer, worked under pressure, dealt with a difficult customer and also worked closely with other members of a close-knit team.

TIP #4 – You will be required to serve customers and also handle payments within the retail outlet you are working for. Therefore, don’t be surprised if you get asked questions at your retail interview based on very basic numerical calculations of addition and subtraction. You should also be aware of the local VAT charges applicable for your country. The current rate of VAT in the United Kingdom is 20%.

TIP #5 – At the end of your retail job interview, we recommend you ask the following two questions that will help make you stand out from the other interviewees:

QUESTION TO ASK #1 – Who is your greatest competitor, and can I do anything within this retail role to help better them?

QUESTION TO ASK #2 – I am actually a big fan of your brand. Do you have any new and exciting product lines coming out in the near future?

Within the Retail Interview Questions and Answers guide, which is available to download on this page, we will provide you with over 12 sample retail interview questions and brilliant suggested answers to help you pass!

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Question 1,
Full Suggested Answer & Detailed Response

Interview Question 01

Question 2,
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Interview Question 02

Question 3,
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Interview Question 03

Question 4,
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Interview Question 04

Question 5,
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Interview Question 05

Question 6,
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Interview Question 06

Question 7,
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Interview Question 07

Question 8,
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Interview Question 08

Question 9,
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Interview Question 09

Question 10,
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Interview Question 10

Question 11,
Full Suggested Answer & Detailed Response

Interview Question 11

Question 12,
Full Suggested Answer & Detailed Response

Interview Question 12

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Full list of interview questions and answers

The answers to the FULL LIST of interview questions featured on this page.

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Expert responses that you can use during your interview.

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Get all 12 interview questions and suggested answers for your Retail Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). This online course will instantly be free for you to access for 30-days. Thereafter, it’s just £27+vat per month. No minimum term. You can cancel anytime by contacting us via our contact page or email. If you cancel before the 30-day trial ends, you will not be charged.

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In addition to the specific RETAIL INTERVIEW Questions & Answers, you will also receive the following BONUSES:

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150+ Page Interview Skills Guide – packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. Order today and you will get this bonus guide FREE – offer available for a limited time only.

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ULTIMATE Online Interview Training Course – Order today and you’ll also get a 30-day free trial to our bestselling online interview training course designed to boost your success at interview! This online course has been used by 100s of job seekers to help their successful interview preparation.

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Who has created the answers to the interview questions?

Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.

He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.

Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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Expert Interview Advice and Tips from Richard McMunn

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Thirdly, our interview guides and training just work. Take a look at our customer reviews and feedback where our customers share their positive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview).

Finally, we have eliminated all risk for you. All of our products and resources are protected by our 30-day no questions asked money back guarantee. Whatever the reason…or no reason at all…you can have a full refund if this training isn’t right for you. So there is no risk.

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Comments

  1. Hussain

    It’s helpful & nice
    Thanks

    • Richard McMunn

      Thanks Hussain, I am glad it’s helped. Let me know how your interview goes!

      Best wishes,

      Richard

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