Dental Receptionist Interview
Questions & Answers

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Here’s the FULL LIST of interview questions for the DENTAL RECEPTIONIST INTERVIEW:

Q1. What skills, qualities and attributes do you have that would be a perfect match for the Dental Receptionist role?

SUGGESTED ANSWER:

“I have studied the Dental Receptionist job advert and person specification in detail and I am confident I have the skills, qualities and attributes to be able to perform the role to a high standard. I am a highly-organized receptionist who fully understands the impact and influence I will have on patient and client satisfaction. I will be the first point of contact for all new and existing patients, and it will be my job to uphold the good reputation of the Dental Practice through my communication and organizational skills. I will need to take bookings and payments, both online and via the telephone and also plan and organize the Dental Surgeon’s diaries to ensure smooth transition between appointments. I am able to deal with patient and client issues and complaints competently and can be trusted to maintain patient confidentiality at all times. Finally, I will need to have a positive work attitude and flexible approach to my duties, making sure I am available to work additional and unsociable hours as and when needed to help out the Dental Practice team.”

Q2. Why do you want to work for our Dental Practice and what can you tell me about our mission and values?

SUGGESTED ANSWER

“During my research into the role, I studied your practice in detail and was particularly attracted to both the positive online reviews your patients leave, and also your company mission statements and values. You are a modern, caring and family-run Dental Practice, which demonstrates you care about your patients and want them to feel comfortable during their visit to the practice. Through the information on your website, it is also clear that you use the latest dental technology and techniques, which gives patients confidence in your service. I also liked the manner in which you concentrate on preventative measures to ensure patients’ teeth have a long life. Based on the caring nature of your practice, in addition to the positive feedback people leave about you online, I feel I would very much enjoy working for you and would work extremely hard to ensure I maintain your positive reputation within the community.”

Q3. Describe a time when you managed multiple tasks all at once?
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Q4. Dental Receptionists must be capable of delivering outstanding customer and patient care. Give an example of when you delivered excellent customer service in a previous role?
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Q5. Why do you want to leave your job?
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Q6. As a Dental Receptionist, you will need to respect patient confidentiality. Describe a situation where you respected confidentiality at work?
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Q7. Describe a time when you dealt with a difficult customer or client?
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Q8. You are taking a call from an irate patient at the Dental Practice, and there are 4 other people waiting to be booked in at reception. What would you do and how would you handle the situation?
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Q9. Describe a time when you dealt with a difficult customer or client?
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Q10. What was the last piece of professional development you under took?
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Q11. Describe a stressful situation at work and how you handled it?
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Q12. We are looking for someone who is willing to be flexible in their role as Dental Receptionist. Describe a situation you were in where you demonstrated flexibility at work?
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Dental Receptionist Job Description 


Dental Receptionist Job Brief:

The reputation of a Dental Surgery or Practice is heavily reliant on not only the standard of treatment and patient care that is provided, but also the level of service offered by the Dental Receptionist. Therefore, it is absolutely vital you are able to demonstrate the key skills, qualities and attributes required to perform the role competently at your interview. These include an ability to deliver fantastic customer and patient service, maintain patient confidentiality and abide by GDPR rules and regulations, be able to manage and handle patient bookings, have outstanding telephone and communication skills, be able to handle customer complaints and also work as part of a team to achieve the Dental Practice’s mission and goals.

Dental Receptionist Assessable Key Skills, Qualities & Attributes:

  • CUSTOMER-FOCUSED CARE – You will need to provide examples during your interview of when you have provided outstanding customer service and/or care.
  • ORGANIZATIONAL SKILLS AND ATTENTION TO DETAIL – The margin for error as a Dental Receptionist is extremely thin. If you make mistakes when taking bookings and appointments either online or over the telephone, the consequences can be dire. During the interview, be willing to provide examples of when you have demonstrated exceptional attention to detail and organisational skills whilst at work.
  • CONFIDENTIALITY – An ability to respect and maintain patient and client confidentiality as a Dental Practice Receptionist is absolutely vital. During your interview, explain to the panel how you fully understand what it means and give an example of where you have already demonstrated this in a previous role at work or otherwise.
  • WORK UNDER PRESSURE – The Dental Surgery will undoubtedly be extremely busy at times, and it will be your job to be able to work quickly, diligently and efficiently whilst under pressure. During your Dental Receptionist interview, give the panel examples of when you have already worked under pressure to resolve either difficult problems or tasks whilst multi-tasking.

5 TIPS FOR PASSING THE DENTAL RECEPTIONIST INTERVIEW!

TIP #1 – In addition to being able to organize, plan and execute your work diligently and professionally, you will need to demonstrate outstanding customer service within this role. Questions such as “Describe a time when you delivered excellent customer or client care?” will be asked during the Dental Receptionist interview. Make sure you have at least one solid answer to this question, and also be sure to mention that you understand how important your ability to look after their patients and clients is to the reputation of the Dental Practice/Surgery.

TIP #2 – The Dental Receptionist will have to possess exceptional organizational skills and be able to manage multiple tasks all at once. For example, you will be trusted to manage the Dental Surgery’s booking system, and ensure the smooth transition between patient appointments.

TIP #3 – During the interview, be sure to utilise positive keywords and phrases when describing yourself, such as: enthusiastic, open to feedback, organized, customer-focused, resilient, ability to plan ahead, provide excellent customer service, and also be able to communicate confidently.

TIP #4 – You will need to demonstrate an understanding of how important patient and client confidentiality is, and more importantly, understand how GDPR impacts on your responsibilities when dealing with patient and client information and data.

TIP #5 – At PassMyInterview.com, we are often asked by interviewees which questions they should ask in their Dental Receptionist interview. To help you be the stand out candidate, we recommend you ask the following three questions:

QUESTION – If I am successful, and you hire me as your Dental Receptionist, how could I help you within my role to help you obtain more patients and clients for your practice?

QUESTION – What’s the most popular type of treatment at your practice? Is it routine dental check-ups or procedures?

QUESTION – What are your future plans for the Dental Practice in the next few years? Do you plan to maintain the current business levels you have, or are you looking to expand?

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Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.

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Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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