Change Management Interview
Questions & Answers

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Here’s the FULL LIST of interview questions for the CHANGE MANAGEMENT INTERVIEW:

Q1. Tell me about yourself and why you would be effective within this Change Management position?

SUGGESTED ANSWER:

“I am someone who takes great pride in their work and fully understands the only way you can be effective as a Change Manager is to have a clear plan of strategy, a great communication style, a resilient and confident approach to everything you do and the ability to inspire everyone within the organization to sign up to your change aims and objectives. I have a track record of continually achieving positive results, and my style of management and leadership means I am able to inspire and motivate even the toughest of individuals. I believe I would be effective within this change management position because not only am I determined to meet the project goals, but I have a unique set of skills that will enable me to adapt to any given situation, no matter how hard it is. If you hire me within this change management position, I promise I will deliver on results in an efficient and effective manner.”

Q2. If successful, what would you concentrate on during the first 4 weeks of being in this position?

SUGGESTED ANSWER

“During the first 4 weeks of being in position, I would concentrate on four specific areas. These are: Briefing, Clarity, Planning and Execution. During the briefing stage, I would gain a thorough understanding of what needs to be changed and also a thorough assessment of where the organization is right now, in respect of its particular strengths and weaknesses. I would then gain clarity of vision in regard to the direction we needed to take the organization. This would involve an assessment of the key organizational members who are both likely to support the change process, and those who are likely to reject it. With regards to planning, I would create a robust plan before communicating it to everyone within the organization and also setting the defined core objectives that everyone would be required to sign up to. At the end of the initial 4-week period within the role, I would commence the execution stage of the process, where we would all start working towards the delivery of the change that was needed. It would then be down to me to inspire, motivate and lead the organization towards the end goal.”

Q3. Describe the fundamental elements of the change management process?
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Q4. How would you deal with a manager or Director who was clearly against the change management process?
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Q5. Describe your change management style?
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Q6. What's the most difficult aspect of the change management cycle?
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Q7. How would you delegate responsibility during a very important change management project with tight deadlines?
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Q8. Describe the most difficult change management project you have worked on and what you did to make it a success?
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Q9. How do you motivate and inspire people during the change management process?
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Q10. What are your strengths that would be a benefit within this position?
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Q11. Describe a time when you failed a part of the change management process?
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Q12. How would you monitor the performance of your staff during the change management process?
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Change Management Job Description, Qualities and Attributes


To be a successful change management expert, you will need to demonstrate the following competencies and key skills/attributes at the interview:

RESILIENCE AND CONFIDENCE

Change management positions require an ability to be resilient in your actions, and also confident in your processes. You will come across potentially difficult employees during the change management cycle, and resilience and confidence will help you see the process through to the end.

AN UNDERSTANDING OF THE CHANGE MANAGEMENT PROCESS

The only way you will successfully achieve change within any department or organization is through a thorough understanding of the change management cycle. Within this guide, we will provide you with the perfect answer to this question.

PROJECT MANAGEMENT SKILLS

Change management is, effectively, the management of projects. Therefore, whilst you do not need to be qualified as a project manager to perform this role competently, it would be advantageous to have an understanding of what makes projects work from a planning, organizing, delegating and execution perspective.

COMMUNICATION SKILLS

Change management officials require great communication abilities, not only when speaking to people within the organization they are working for, but also when ‘selling’ the change management process, supporting people through the change process and also whilst dealing with individuals and organizational members who are opposed to the change.

PLANNING AND ORGANIZING ABILITIES

Are you effective at planning and organizing? In order to be successful at change management, you understandably require an ability to plan and organize tasks and project effectively.

Of course, there are additional skills and qualities required to be effective at change management and we have provided you with an abundance of sample questions and answer to prepare for these within this guide.

5 TIPS FOR PASSING THE CHANGE MANAGEMENT INTERVIEW!

TIP #1 – As a change manager, you will need to demonstrate a unique set of skills at the interview. These include confidence, resilience, an ability plan, organize and execute the objectives of the process, a thorough understanding of the change management process and an ability to work as part of a team to complete difficult and time sensitive tasks.

TIP #2 – Before you attend the change management interview, we strongly recommend you have a thorough understanding of the change management life cycle. Whilst there are textbook examples of change management processes, we feel it would be beneficial to have specific examples of where you have utilized your own change management processes.

TIP #3 – There is a strong possibility you will be asked a question during the change management interview where you are required to give an example of when you failed as a change manager. This is important because it demonstrates your ability to continually learn, grow and develop. Within the Change Management Interview Questions and Answers guide, which is available to download on this page, we have provided you with the perfect answer to this question.

TIP #4 – During your answers to the behavioral and competency-based interview questions, we recommend you structure your responses in the following format:

SITUATION: Explain the situation you were in.

TASK: Tell the panel what had to be done.

ACTION: Describe the action you took to complete the task.

RESULTS: Showcase the positive results of your actions.

The above method is more commonly referred to as the STAR technique.

TIP #5 – At the end of your change management interview, we recommend you ask the interview panel the following 3 questions which will serve to demonstrate your intelligence, professionalism and determination to succeed within the role:

  1. In respect of the change management process, what are the most important things for your as an organization?
  2. If I am successful, what would be the first thing you would want me to focus on as your change manager?
  3. Have you ever attempted change in the past, and if so, has it been a success, or could things have been improved?

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Who has created the answers to the interview questions?

Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.

He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.

Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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